Dugout Caddy™ Store Policy
batracks.com wants customers to receive
their purchases as expeditiously as possible. We will ship your purchase as soon as possible.
It will take approximately 1 week to process the 2 color custom graphic before shipping. Please e-mail us
for the status of your order.
batracks.com offers its clients a 30-Day Money Back Guarantee. Merchandise
returned within the first 14 days from the date of receipt will receive a full
refund. Merchandise returned between 15 and 30 days from the date of receipt
will receive a store credit. No returns will be authorized after 30
days. batracks.com will not be responsible for shipping on returned
merchandise. Please follow exactly the following procedures:
- Contact a batracks.com associate at 516.771.5939 for a Return Code Authorization.
- Seal your merchandise in it's original box with all protective wrapping.
- Place the item in the box provided by batracks.com . If unavailable, use a cardboard box
from your local post office.
- Write the R. A. Code on the box next to mailing address.
- Forward the entire box to the address provided by the customer care associate.
Forward package via Registered U.S. Postal Service, or any package service that provides tracking,
making sure to insure the item for its replacement value. Once we have received your package,
it will be processed immediately. If requested, your Account will be credited a refund within
three days of item receipt. Please be aware that all unauthorized returns will be returned to
Sender. If you choose not to insure your package or not to use a service that provides a tracking
number, batracks.com is not responsible for lost mail.